PROFESSIONAL BLOG
NOVEMBER 15, 2024 • 7 MIN READING
We work with people – a resource that is absolutely crucial to the result
The connection between happy customers and happy employees is no coincidence. At Plexx, we know that when our employees are happy, it is easier to provide our customers with great experiences.
Arild S. Johnsen
CEO Plexx
We want to build long-term relationships based on trust and collaboration, where both we and our customers succeed together. In this article, we take a closer look at why satisfied customers and happy employees are so important to Plexx, and how we build a culture that creates success for everyone.
Employee well-being is the foundation for good customer service
At Plexx, we work to create an environment where people are engaged, motivated, and willing to go the extra mile for our customers. Engagement is not just about pay and benefits, but also about taking pride in your job, feeling valued, and seeing how you contribute to the company's goals and values.
Our experience shows that happy employees are not only more productive, but also more loyal. This means that customers often meet the same people when they contact us – which builds trust and provides continuity. Workforce stability gives customers peace of mind and can be crucial in creating loyal customers.
RESULTS ARE BETTER WHEN EMPLOYEES FEEL PRIDE AND OWNERSHIP OF THE PRODUCT
A good corporate culture provides competitive advantages
A company culture that focuses on well-being is a major competitive advantage for Plexx. In today's market, it's not always price or product that makes customers choose a company, but how they are treated. The experience customers have – especially when it comes to how they are greeted by employees – can make all the difference.
At Plexx, we prioritize open communication, trust and care. This creates a working environment where people are motivated to do their best. When our colleagues are happy, it rubs off on our customers — that’s our experience. To build a good corporate culture, we invest in training, development opportunities, activities and flexibility in the workplace.
“When our employees are happy, we do a better job for our customers.”
Customer service starts with how we treat our employees
Customer service and employee experience are closely linked at Plexx. Someone who feels heard and valued is more likely to pass this experience on to their customers – that’s our philosophy.
If someone feels overlooked or unappreciated, they will often have less energy and motivation to meet customer needs. That's why we ensure a great employee experience through clear communication, opportunities for participation, and regular feedback.
RAPID PROTOTYPING WITH 3D PRINTING
The value of engaged employees
Engaged employees are the backbone of Plexx. Engagement is not just about being satisfied with your job, but about being proud of your work, feeling connected to the company's goals and values, and wanting to contribute to creating value for the customer.
When our employees feel connected to their jobs, they are more willing to go the extra mile to ensure a great customer experience. This commitment can be felt by customers – whether it’s welcoming them with a smile, or showing genuine interest in their challenges and finding solutions.
How we build well-being in everyday life
01
Hands-on leadership
Plexx's management is accessible to everyone, provides regular feedback and creates an open environment where input is taken seriously.
02
Shared vision and goals
Når man ser hvordan egen innsats bidrar til helheten, føler man seg mer involvert og verdsatt — og det skaper et arbeidsmiljø der man trives.
03
Training and development
Tilgang til opplæring, nye oppgaver og reelt ansvar gir motivasjon og engasjement – som direkte påvirker hvordan vi møter kundene.
04
Flexibility and balance
Home office, flexible working hours and space for life around work provide the energy to provide good service
Satisfied customers make happy employees
The cycle between happy customers and happy employees goes both ways. When you are happy, you provide better service – and when your customers are happy, this also affects your job satisfaction. When you receive positive feedback from your customers, you feel that your efforts are appreciated.
At Plexx, we openly share customer feedback with our employees, both criticism and praise. It creates both belonging and responsibility. When you feel like you are contributing to satisfied customers, you become more committed to your job.
It's often the little things that have the biggest impact. Giving everyone the opportunity to make suggestions for improvement, recognition for a task well done, or a little extra flexibility - such simple measures create motivation and ownership of the job.
Well-being and satisfied customers go hand in hand
At Plexx, we understand the connection between happy employees and happy customers. When employees are happy and feel valued, they will naturally provide better service, and customers will feel cared for. This creates a positive spiral that benefits employees, customers, and the company as a whole.
To succeed in this, we focus on well-being through an open corporate culture, focus on development opportunities, and balance between work and leisure. By investing in the well-being of our employees, Plexx also invests in satisfied customers and long-term success.
Frequently asked questions
Well-being and customer service are inextricably linked. Engaged employees are more productive, more loyal, and more willing to go the extra mile for customers. When the same people are in contact over time, trust, continuity, and predictability are built — all things that customers notice and that make them choose us again.
We prioritize open communication, trust and care in everyday life. In practice, this means accessible management, regular feedback, a work environment where input is heard, and investment in training, development opportunities, social activities and flexibility in the workplace.
Management plays a crucial role. They should be accessible, provide feedback, and facilitate the growth and development of each individual. Equally important, they should make the company's vision and goals clear, so that each individual sees how their efforts contribute to the whole — this creates involvement and ownership.
Development is not just about courses, but also about being challenged with new tasks, participating in projects and taking on responsibilities that matter. We actively invest in training and skills development, so that our employees are best equipped to meet our customers' needs — and at the same time experience personal growth.
Flexibility can be anything from home office and flexible working hours, to the opportunity to take time off when needed when life circumstances require it. When employees have the opportunity to adapt their workday to the life around them, they have more energy — and it is noticeable both in their well-being and in their interactions with customers.
We share customer feedback openly with our employees — both criticism and praise. It gives each individual a clear picture of how their work is perceived by customers, and builds both belonging and responsibility. Together with regular performance reviews and open channels for input, it gives us a good basis for adjusting course where needed.
Technical specifications and price can be matched by many. What often determines a long-term supplier relationship is how the collaboration is actually experienced — whether one is met with competence, flexibility and follow-up. A strong corporate culture provides stable teams, low turnover and employees who actually care — and that is a significant quality for the customer.
It’s often the little things that make the biggest impact — giving everyone the opportunity to make suggestions for improvement, recognizing a job well done, or offering a little extra flexibility when needed. When individuals are given the opportunity to influence their own workday, it creates motivation and ownership that spreads to customers.
Do you want a supplier that takes care of both people and products?
We help you through the entire process — from design to finished product. Contact us to see how we can help you with your production.